Luxury Casino

Your first five deposits

Our welcome offer provides up to $150 across your first five deposits. Register a new account to qualify.

Claim the offer with your first deposit within 7 days. After that period, we may change the promotion.

Each deposit counts separately. Successive deposits cannot be combined, and only the first five individual deposits determine the bonus amounts.

Bonus funds and crediting

We credit all bonus money as bonus funds rather than cash. You may use the bonus balance for wagers, but it cannot be cashed in directly.

We generally credit bonuses within one business day or sooner. A bonus earned over a set period is credited within one business day after that period ends.

Wagering requirements

First- and second-deposit bonuses require play-through of 200 times before the bonus balance converts to cash. For example, a $100 bonus requires about $20,000 wagered on slots at 100% contribution before a withdrawal.

Bonus money from your third deposit onward requires play-through of 30 times before it can become cash. Wagering starts counting once all bonus money has been added to your account. Any wager contributes, whether it uses your cash balance or bonus balance.

Slots contribute 100% to wagering requirements. Table games and parlour games contribute 2%, and the same rate covers live casino games and other game types.

All Aces Video Poker and Flippin' Awesome Shields of Asgard are excluded from contribution and loyalty-point earning. Doubling up is also excluded from contribution.

Withdrawals and bonus balances

You may withdraw cash from your first or second deposit. Doing so forfeits any remaining bonus funds in your bonus balance, including bonuses still to be credited or redeemed for those deposits.

Irregular play

We may withhold a withdrawal or confiscate all winnings for irregular play. This includes, among others, a single bet equal to or above 25% of the bonus before play-through is complete. For Roulette, one bet is the total of all chips placed when the wheel spins.

The same goes for using the double-up feature to raise bet values, even-money bets on Sic Bo, Craps and Roulette, and relying on autoplay to meet bonus wagering requirements. Starting a game feature after your bonus balance has run out counts too, as does withdrawing deposited funds, in whole or in part, before the related bonus funds are redeemed. Deliberate minimal-risk, equal, zero-margin or hedge betting for wagering purposes is treated the same way.

Promotion rules

Each promotion can be claimed once per device, person, household, family, physical address, e-mail address, financial account, IP address or shared network. Winnings from a repeat claim are confiscated and the account is closed.

Two promotions cannot be combined unless we specifically state otherwise. Bonuses left unused for longer than 60 days after registration are forfeited, and a bonus counts as used only once its minimum wagering requirements are met.

The financial account used for a sign-up offer must be in the name of the account holder, and we may void associated winnings when the names differ.

We honour only offers advertised on our own website. We may refuse to recognize an offer issued by another party and treat it as invalid. We may change a promotion or its terms at any time.

Registration details

Registration asks you to choose a password and enter your name and e-mail address. Your details must be accurate and complete, and you must keep them up to date.

You may hold one account. We may suspend extra accounts and confiscate winnings connected to them. Keep your login details to yourself. If you share them, we may close or suspend your account without refund.

Documents we may request

We may request verification documents after a deposit or before a withdrawal. We may also ask for certification by a registered notary or professional.

A valid ID can be a passport, driver's licence or government-issued identity card. Documents can also include proof of ownership of the financial account you use.

Proof of residence can be a bank statement or utility bill dated within the last 3 months. Copies must be clear and legible. If we cannot complete verification, we may close or suspend the account, and balances may be confiscated or refunded or deposits voided at our discretion.

We keep your documents confidential and store them for five years after your account closes.

Making a request

Start with the Bank button, choose the Withdrawal tab, enter the amount and continue. We process a withdrawal after satisfactory identity verification is complete.

A withdrawal stays pending for 48 hours and is processed on the following business day. You can reverse it before processing finishes.

Methods and minimums

Methods listed as available to Canada are OCT for Visa cardholders, CAD EFT or Echeck, and Skrill.

• Visa
• Skrill

The minimum withdrawal is $50, or $300 for direct bank transfer and wire.

Delivery after processing

Method	Delivery time
Visa and Mastercard	3 working days
E-wallets	1 to 3 working days
Direct bank transfer	6 to 10 working days
CAD EFT or Echeck in Canada	2 to 3 working days

A first withdrawal through a new method goes through extra checks, which can last up to 5 to 7 working days.

Destination and limits

We first credit withdrawals against recent deposits where applicable, then send winnings above those deposits through your preferred method.

Minimum and maximum limits per transaction, day, week and month can vary by country and withdrawal method. Bank, card and e-wallet payouts have daily limits and may be paid in daily portions over successive weekdays.

If your winnings are substantially higher than total purchases across all Casino Rewards partner casinos, you can withdraw at most $4,000 per week. We may change that weekly amount.

Conversion, fees and deductions

A payout in a different currency uses the average daily interbank rate plus a 2.5% conversion fee.

CAD EFT and all other withdrawal methods are free.

We may deduct chargebacks, disputes or outstanding amounts you owe from winnings or withdrawals.

Before and during play

Decide your spending budget before you play. Avoid chasing losses because they can increase. Watch how often and how long you play.

Take breaks when you are winning and decide when to stop. Remember that gambling is entertainment rather than a way to get rich or pay debts.

Gambling is a game of chance, and systems or formulas cannot guarantee success. Avoid play when you feel depressed or upset. Balance gambling with other activities, and avoid alcohol or drugs while playing.

Use our quick self-assessment if you are worried about gambling or want to check your play.

Deposit limits

Contact our support team to set daily, weekly or monthly deposit limits on your account.

An increase or removal of a limit takes effect only after 24 hours.

Cooling-off and self-exclusion

Our support team arranges a cooling-off period from 24 hours to 6 weeks and a self-exclusion period of 6 months. Once applied, a self-exclusion cannot be reversed. If we consider re-opening your account afterwards unwise or unhealthy, we close it permanently, and we may also start an exclusion ourselves.

To begin a self-exclusion, speak with support first, then e-mail the request from your registered address. It takes effect after we send confirmation to that registered address.

Self-exclude with other operators where you hold accounts and submit a Comprehensive Self-Exclusion request to the Kahnawake Gaming Commission.

Help and filtering tools

We point to the National Council on Problem Gambling and Gamblers Anonymous for help. Filtering software options include Cyberpatrol, Cybersitter and Netnanny.