Privacy Policy

What we keep on file

When you join Luxury Casino we can hold your name, address, date of birth, gender, e-mail address and phone number.

How we treat your information

Your details are handled with your rights as an account holder in mind, collected only for a specific lawful purpose and stored securely. We use them for marketing on an opt-out basis, and they can also help train and improve our artificial intelligence systems. Where the law asks for consent before this kind of processing, we request it first.

When we share information

A governing authority can order us to disclose personal data, and we comply. If such an authority asks about your account, we instruct the financial institution holding it to provide what is requested. To detect and control fraud, your data can go to third parties such as address verification providers and other partners. Reasonable grounds to suspect irregularities on an account also allow disclosure to the relevant recipients.

We do not sell or give your personal or company details to outsiders. Material goes to you only if you asked for it.

Marketing messages

We process personal data for customer relationship purposes. Contact the Support Centre whenever you want promotional mail to stop.

Correcting your details

You can see your personal data and have wrong or inappropriate entries corrected or erased.

Identity checks

Opening an account gives us your consent to run the checks we need. We may also ask for details about where your funds come from during fraud or money laundering enquiries, and about how much you plan to gamble. An identity document such as a passport, national ID or driver's licence may be requested. We may also need to see the card used, with the holder's name visible, or other proof of how you deposited, plus a bank statement or utility bill under 3 months old. A registered notary may need to certify them.

Papers you send are held in confidence for five years after your account closes, unless a regulatory reason makes that period longer. If we cannot confirm who you are, we may freeze the account and hold back any payment.

Players outside our data locations

Information we collect is moved to and stored in other countries, where the law may differ from yours and authorities there may ask for access.