Responsible Gambling

Keeping play in proportion

Before a session, think about the amount of time and money you can comfortably spend. Set the amount in advance and stop when it is gone. Losses are not something to win back, because trying often makes them bigger. Notice how often you play, step away from a winning run now and then, and pick your moment to stop.

Gambling is a pastime and luck decides the result, so no method promises a win and it will not pay off debts. Leave it for another day if you feel low or upset, keep other interests going, and stay away from alcohol and drugs while you play.

A short self-assessment test is there whenever you want an honest look at your habits.

Setting deposit limits

Deposit limits can be applied by the day, the week or the month. Speak to the support team to put one in place. Lowering a limit is simple, while a request to raise or remove one needs 24 hours to take effect.

Taking a break

Cooling-off lasts anywhere from 24 hours up to 6 weeks. For a longer stop we offer self-exclusion for 6 months. Consider this choice carefully and talk it through with a help group if you are unsure, since it cannot be undone once it starts.

Begin by talking to the support team about which option suits you. We then need your request by e-mail, sent from the address on your account. Your exclusion is only in force when our confirmation e-mail reaches that same address.

If you also hold accounts elsewhere, exclude yourself there too and send a Comprehensive Self-Exclusion request to the Commission. Please do not open new accounts during an exclusion. We try to spot them but cannot be held responsible if you get around our systems. Should we believe an account should stay shut for your own good, we can close it permanently or start an exclusion ourselves.

Age and young people

Luxury Casino is strictly for people older than 19, or of the legal age of majority where they are if that is higher. Play by anyone ineligible is void along with any winnings, and we can ask for proof of age at any stage.

Parents can add filtering tools to shared devices. Cyberpatrol, Cybersitter and Netnanny are three options.

Where to get help

The National Council on Problem Gambling and Gamblers Anonymous both offer information and support for anyone concerned about gambling.